Many Chase customers are seeing a zero balance on their accounts.
(Credit: Screenshot by Steven Musil/CNET)
JP Morgan Chase denied this evening that it had suffered a hack that many customers claimed had suddenly reduced their checking account balances to zero.
Many Chase banking customers turned to twitter to express their frustration and show screen shots of zero balances. Other users were greeted with messages that their bank account balances were unavailable.
(Credit: CNET)
But a spokesperson for the bank told CNET this evening that the problem was related to an internal issue and not a security breach.
"We have a technology problem regarding customers' balance information that we are working to resolve," the spokesperson said. "It has nothing cyberthreats; it's an internal issue. We are very sorry to our customers for the inconvenience."
The representative said credit card and mortgage accounts were unaffected by the issue. She did not say how many customers were affected or when it expected to have the issue resolved.
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