The Apple Store in Hong Kong.
(Credit: Apple)
The consumer watchdog based in the southern Chinese province of Guangdong has included technology giant Apple on a "company integrity" blacklist.
The company's after-sales service policies has come under fire from the China Consumer Association (CCA), which researches and monitors company and consumer policies affecting Chinese customers. Citing claims of unfair practices, National Business Daily reports that strong customer dissatisfaction within after-care has resulted in numerous complaints.
The China Consumer Association released a report documenting an investigation into the support structure and policies of the popular technology developer last week.
The report focused on a number of complaints made during the first half of 2012, including the case of a customer named Wang who needed his iPhone 4 repaired. Although it was within the official warranty period, Apple replaced the parts but refused to renew the warranty.
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